Orders that are delivered and accepted by the customer cannot be refunded.
If you believe your order is not as expected, please contact our customer support team within 24 hours of receiving your order.
📧 Contact: woodbuildplan@gmail.com
WoodBuildPlan aims to provide the best service possible and follows a flexible cancellation policy:
Cancellations are accepted only if the request is made within 24 hours of placing the order. However, cancellation requests will not be accepted if the order has already been processed or shipped.
Orders that have already entered the shipping process cannot be canceled.
Orders placed for special promotions, limited offers, or seasonal events cannot be canceled once confirmed.
If you receive a damaged, defective, or incorrect product:
After reviewing your request, we will:
Plants are natural products, and slight variations in size, shape, or color may occur.
If you feel the product received is not as described, please contact us within 24 hours. Our team will review your request and provide an appropriate resolution.
